In-house average weekday ridership for September was 2,940, down by -3.32% from last year. Supplemental providers average weekday ridership was 374, up by 28.07%. Combined in-house and supplemental providers average weekday ridership was 3,314, down by -0.57%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 4,647 boardings, up 1.82% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.13% for September. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 88.95%. On-time performance for trips with a desired arrival time was 55.65% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 87.10% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of September, Handi-Van operated 68,380 trips including 7,334 trips that were longer than one hour in trip time. The analysis found that 72.32% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 736 or 10.04% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,294 or 17.64% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.53% for September, down by -2.66% from last year.
Over the month of September, reservationists answered 38,179 calls. Of those calls, 95.28% were answered within 3 minutes, and 98.78% were answered in 5 minutes.
| "September FY2025" | "September FY2024" | "September FY2019 Pre-COVID" | "% Change FY 24 to 25" | "3 Month FY2025" | "3 Month FY2024" | "3 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 84,830 | 85,512 | 96,775 | -0.80% | 260,282 | 255,635 | 294,708 | 1.82% | 1,197,533 | |
| Average Weekday Ridership | 3,314 | 3,332 | 3,914 | -0.57% | 3,261 | 3,223 | 3,886 | 1.19% | 3,856 | |
| Unique Riders During the Month | 5,470 | 5,381 | 5,799 | 1.65% | 5,496 | 5,314 | 5,779 | 3.43% | 5,810 | |
| Cost per Revenue Hour | $115.21 | $119.73 | $86.66 | -3.78% | $116.03 | $114.42 | $88.77 | 1.41% | $87.76 | <= $90 |
| Cost per Passenger Trip | $53.91 | $54.64 | $38.91 | -1.33% | $54.06 | $53.18 | $39.54 | 1.64% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.03 | $8.18 | $5.78 | -1.84% | $8.05 | $7.83 | $5.89 | 2.84% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.14 | 2.19 | 2.23 | -2.48% | 2.15 | 2.15 | 2.24 | -0.23% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.12% | 2.98% | 4.20% | 0.15% | 3.18% | 3.15% | 4.26% | 0.03% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.52% | 77.28% | 75.44% | -0.76% | 77.28% | 78.24% | 75.38% | -0.96% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.82% | 0.66% | 2.12% | 0.16% | 0.86% | 0.77% | 2.19% | 0.09% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.02% | 0.17% | 0.01% | 0.05% | 0.03% | 0.14% | 0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.13% | 87.83% | 87.32% | 0.30% | 89.02% | 89.74% | 87.34% | -0.72% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 88.95% | 88.49% | 89.44% | 0.47% | 89.88% | 90.51% | 89.53% | -0.63% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.88% | 0.88% | 0.76% | 0.00% | 0.75% | 0.58% | 0.84% | 0.17% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 55.65% | 49.83% | 59.52% | 5.82% | 53.72% | 55.81% | 59.10% | -2.09% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.32% | 71.62% | 67.60% | 0.71% | 73.82% | 73.69% | 69.66% | 0.13% | 68.69% | 50% |
| Excessive Trip Length | 10.04% | 9.98% | 13.89% | 0.06% | 9.36% | 8.95% | 12.70% | 0.41% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.21% | 4.01% | 4.62% | 0.19% | 4.05% | 4.08% | 4.37% | -0.03% | 4.44% | < 5% |
| Advance Cancellation Rate | 19.93% | 18.87% | 22.97% | 1.06% | 20.11% | 19.37% | 23.51% | 0.74% | 23.11% | < 15% |
| Missed Trip Rate | 1.12% | 1.12% | 0.94% | 0.00% | 0.96% | 0.76% | 0.99% | 0.21% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.44 | 2.57 | 1.75 | -5.15% | 2.22 | 2.27 | 1.38 | -2.02% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.78% | 98.19% | 58.11% | 0.58% | 99.56% | 99.08% | 62.96% | 0.49% | 50.30% | 94% |
| Vehicle Availability | 74.53% | 77.19% | 88.74% | -2.66% | 74.38% | 73.94% | 89.20% | 0.44% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
